FAQS

What do I need to provide to claim my free gift?

After purchase of a qualifying product, you will need to supply name, a valid UK address, email and phone number along with an upload of your proof of purchase, clearly showing the model purchased, an upload of a photo displaying the model number with EAN barcode found on the product packaging clearly showing the model purchased and also a picture clearly showing the serial number on the plate by the battery compartment of the product

I have a query with regards to a claim I’ve already submitted, who can I contact?

Please contact the Makita Promotional Support team helpline on 0113 531 2954 or send an email to [email protected] with your query

The website won’t allow me to claim my free gift, who can I speak with about this?

Please contact the Makita Promotional Support team helpline on 0113 531 2954 or send an email to [email protected] with your query

Where do I find the model number with EAN barcode on my product packaging?

There is a sticker on the product packaging that shows the model number along with an EAN barcode. Please refer to the example images.

Image showing model number on packaging Image showing model number on packaging Image showing model number on packaging

Where do I find the serial number on my product?

In the battery compartment of the product there is a plate showing the serial number. Please refer to the example images.

Image showing serial number near battery connection Image showing serial number near battery connection Image showing serial number near battery connection

What is the serial number?

The serial number is a set of numbers followed by a letter. For example:

7739Y
0001177Y

Please see the image below which shows a serial number on a product.

Image showing serial number near battery connection

Will I receive notification when my free gift has been dispatched?

Yes, you will receive email notification of the delivery date from the carrier, to the contact details you provided in your claim

I don’t have access to a computer - can I still enter this promotion?

Yes, as long as you have access to the internet, you can enter the promotion via a tablet or mobile phone

I have already claimed one free gift, can I claim another one in this promotion?

Yes, as long as you purchase another qualifying product and submit a new claim with the details provided, you can claim another free gift

When is the promotion running?

The promotion is open from 1st July 2020 and ends 30th September 2020

Is there a cash alternative to the gifts on offer?

No, only those items listed in the Terms & Conditions can be claimed in this promotion

I purchased one of the qualifying products but I have lost my proof of purchase. Can I still claim my free gift?

Unfortunately to claim the free gift, the original till receipt or invoice is required to prove purchase of the qualifying product, during the promotion term, please contact the supplying dealer for a duplicate

Who is the promotion open to?

This promotion is open to applicants, aged over 18, who make a Qualifying Purchase (“Eligible Customers”) from a UK reseller. A valid UK postal address must be provided

I’ve completed my claim online but I’m still waiting for my free gift. When will I receive it?

Following verification and validation of a claim, the free gift will be dispatched after 30 days have passed, and no later than 35 days, so any product returns can be accounted for.

I’d like to check the details I used to complete my claim are correct, I’m not sure if they are. How can I do this?

Please contact the Makita Promotional Support team helpline on 0113 531 2954 or send an email to [email protected]